Deserved-or-Demanded

Loyalty – Deserved or Demanded?

There was a time long ago that we started our first bank account with a bank that we trusted, maybe because our parents have banked there forever, or maybe because we had a relationship with the person we were banking with.  We felt like they were taking care of us, taking care of an incredibly important part of our lives…our financial future.  We believed they wanted to help us succeed and be financial safe.  Maybe that was true at one time long ago but today, do we need to rethink this?

Today it seems that the banks are there for one reason, their bottom line and their profits that continue to soar every year.   Long gone are the days of feeling like banks are on our side.  Now they call the shots. You are screened before they allow you to put your money in their bank and you pay well for their services.  You then become a number on their computer printouts, no longer is there anything personal about it.

It was shocking to see the report on CBC about the pressure the banking employees are under to sell us more financial products, regardless of how that effects our financial future.  If you would like to read more about that report, follow this link: http://www.cbc.ca/news/canada/british-columbia/banks-upselling-go-public-1.4023575

KIS Payment Advisors hear stories all the time about how big banks pressure their clients into using their payment processing.  Stories include banks threatening to cancel inventory loans or clients being in fear of jeopardizing the relationship necessary to continue business funding.  With this type of threat, you are at their mercy for both service and costs, as they continue to gouge the small business owner.

At KIS Payments, payment processing is our business and we are there to make sure you understand what you are being charged for.  We are the professionals in this field and take pride in our transparent personal care we provide our clients.   We partner with you to increase your bottom line and your success in turn is our success.

Is this something that may be affecting you?   Maybe its time to rethink your banking strategies.  KIS Payments Inc., really cares about your financial success and are truly there to support the growth of your business.  Your local payment advisor is part of your community and has a vested interest in helping you prosper.  I hope you will consider giving us the opportunity to show you the difference we can make.


Customer-service

Customer Service in a New Social Media Age

In this modern age of social media, technology invents new and creative ways of staying in touch with customers that maximizes every minute of every day.  Video messaging allows us to smile at our customers and have a chat with them while never having to leave the office.  Programs provide the option of keeping in touch with automated email functions that let our customers know they are always on our minds.  It’s the information age!

Sometimes though, it can be information overload, too much, too fast.  How discouraging is it to open your computer and find you have 35 new emails.   It takes time to wade through all of that, time away from business, time that is not turning into money in your pocket.  Its hard enough to manage when you are a tech savvy computer person but what if you are a business person who has many other things on your mind and tasks demanding your attention.   At least half of those emails are advertising generated by your most recent internet surfing.  It can be overwhelming to sort through and many times people choose to lump it all together into the trash file or the “I’ll get back to it some time later” file.  Whether later ever comes there is no promises but regardless the file grows daily.

At KIS Payments we are taking a step backwards, to a day when the most important part of business was that face to face connection.  We know our clients are busy and can’t always spend time with us but our payment advisors believe in keeping in touch in a personal way.  A smile, a quick hello, followed by “is everything going okay?” or “is there anything I can help you with?” is an important part of our service. We want our clients to know we are there when they need us.  We care about their business and want to support their growth, however we can.  We are not going to rely simply on social media to keep us connected.  We want to do more than that.

We are continually looking for ways to help our clients with money management, that is why we are called advisors.  We will continue to use our website and emails to provide you with the newest updates but we will also be there in person on a regular basis for that personal touch.  There may be more ways we can assist your business such as cash advances for expansion or stock control and increased clientele with our loyalty gift card program.  The next time your advisor pops in to say hello and you have a minute to speak to them, why not ask them about some of the ways they can help your business grow.  You might be glad you did.