lady-tax-problem

Chargeback Disputes #1 – Guilty Until Proven Innocent

Let’s start by defining a “Chargeback” – A chargeback (also known as a reversal) is a form of customer protection that is provided by the card issuing banks, which allows their cardholders to file a complaint regarding fraudulent transactions on their statement. The first thing to understand about…


Chargeback Series #2: The Way the Cookie Crumbles

Credit card institutions are focused on keeping their cardholders happy. After all, if they keep their customers appeased, they continue to use their cards to make purchases.  In fact, these institutions value their cardholders’ interests, to the point that any form of dissatisfaction or complaint…


dreamstime_m_31666338

You Can’t Beat Us, So Why Not Join Us!

What we’re most proud of at KIS Payments is that our company is set up for the benefit of our Agent Payment Advisors across Canada. We realise that our success depends 100% on their success. With that being said – we know how to take care of them!  Consider that each company partner/owner visits…


Deserved-or-Demanded

Loyalty – Deserved or Demanded?

There was a time long ago that we started our first bank account with a bank that we trusted, maybe because our parents have banked there forever, or maybe because we had a relationship with the person we were banking with.  We felt like they were taking care of us, taking care of an incredibly…


Customer-service

Customer Service in a New Social Media Age

In this modern age of social media, technology invents new and creative ways of staying in touch with customers that maximizes every minute of every day.  Video messaging allows us to smile at our customers and have a chat with them while never having to leave the office.  Programs provide the…